Course Code: REL-ACU-0-HLTSM
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2026
Learning Objectives:
Discuss how to use system thinking and quality assurance performance improvement initiatives (QAPIs) to help improve system processes.
Analyze performance metrics to identify gaps in change management.
Indicate effective leadership strategies and the use of collaboration to improve patient outcomes and implement change.
Outline:
Section 1: System Failures
Why Systems Fail
Knowledge Check
Systems Thinking
Informing the Decision-Making Process
Embrace Failure
Section 2: How to Measure Performance and Recognize Gaps
Risk Management
Knowledge Check
Performance Metrics
Section 3: Leadership: A Recipe for Success or Disaster?
How Leadership Fails
Being a Successful Change Agent
Knowledge Check
It Takes a Village: Community-Based Leadership
Interdisciplinary Collaboration
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributors
Resources
References
Writer: Alia Lutz, BA, BSN, RN
Alia Lutz, BA, BSN, RN, has over 10 years of experience as a Registered Nurse with a focus on cardiothoracic, respiratory, and coronary care. She has also had experience in Med-Surg, step-down and ICU. Prior to joining Relias as a SME and Content Writer for acute care, she provided virtual education and injection training on injectable biologics to patients, reported adverse events, and was a patient advocate. She has collaborated with peers on creating job aids, writing policies, and improving quality of care and documentation. Alia received her Bachelors in Nursing from Otago Polytechnic in New Zealand in 2011.
Subject Matter Expert: LaToya Freeman, DNP, MSN/Ed, APRN, ACCNS-AG, PCCN
LaToya Freeman, Clinical Nurse Specialist, has been a change agent with the University of Michigan since 2017. Dr. Freeman completed her Doctor of Nursing Practice in 2021. In her role as a CNS, she has worked with multidisciplinary teams to provide quality care to patients through a multitude of venues including the bedside, meetings, mentoring, teaching, public speaking, and evidence-based practice. Certified as a Holistic nurse, she has worked to develop wellness initiatives including implementation of recharge rooms. LaToya led the initiative to become the first in the state of Michigan to receive the PRISM award. She helped to develop a CNS ladder for advancement, educational series, and an APRN spotlight. Dr. Freeman has presented both locally and nationally on a variety of quality improvement initiatives supporting the value of the CNS role. LaToya developed and is the Founding President of Ann Arbor Black Nurses Association. She co-leads the Diversity Equity and Inclusion Committee at the University of Michigan.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.