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Educate direct care staff in all post-acute care settings on ways to improve communication by active listening.
This program is approved for 0.5000 hours by the Dietary Managers Association. Approval code 168829.
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.
Course Code: REL-PAC-0-FIBL
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:Identify at least two active listening techniques to use when communicating
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Good Listening
Helpful Communication
Active Listening
Setting Aside Opinions
Erica
Do Not Interrupt
Review
Summary
Section 3: Respond
Types of Responses
Summarize
Reading Nonverbal Cues
Section 4: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Kimberly Matthews, RN
The content for this course was created or revised by Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998. Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry. Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management. Ms. Matthews is currently a Post-Acute Care Content writer and subject matter expert for MDS.
Target Audience:The target audience for this course is: All Staff; in the following settings: Skilled Nursing Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and FormatAsynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
Relias strives to measurably improve the lives of the most vulnerable members of society and those who care for them by providing online analytics, assessments and learning across healthcare. The product of a merger between Silverchair Learning, Essential Learning, and Care2Learn, Relias delivers a breadth and depth of content unrivaled by its competitors. We provide flexible e-Learning solutions to meet your needs: Relias Academy for individuals, Relias Learning Management System for organizations, Enterprise solutions for large organizations and partnerships. Relias Learning is based in Cary, North Carolina. For more information, visit www.reliaslearning.com.