Focus on the Individual by Listening

Course Code: REL-PAC-0-FIBL

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Identify at least two active listening techniques to use when communicating

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Good Listening

Helpful Communication

Active Listening

Setting Aside Opinions

Erica

Do Not Interrupt

Review

Summary

Section 3: Respond

Types of Responses

Summarize

Reading Nonverbal Cues

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Kimberly Matthews, RN

The content for this course was created or revised by Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998. Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry. Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management. Ms. Matthews is currently a Post-Acute Care Content writer and subject matter expert for MDS.

Target Audience:
The target audience for this course is: All Staff; in the following settings: Skilled Nursing Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.