Communication in Practice for Medical Assistants

Course Code: REL-ACU-0-CPMA

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Describe the responsibility of the medical assistant in promoting patient safety using effective communication skills.
Review effective communication strategies needed for patient handoffs.
Discuss effective communication strategies that are used to improve patient care, including appropriate language, active listening, and nonverbal communication techniques.

Outline:
Section 1: Roles in Clinic-Based Medicine

The Purpose of Good Communication

The Evolving Medical Assistant Role

Meet New Grad Nikki

Role Clarification

Care Teams

Review

Key Takeaways

Section 2: Team Communication

Handoff Tools

Review

Key Takeaways

Section 3: Communicating With Patients and Families

First Point of Contact

Technology

Communication Practices

Review

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributor

Resources

References

Subject Matter Expert: Alia Lutz, BA, BSN, RN

Alia Lutz, BA, BSN, RN, has over 10 years of experience as a Registered Nurse with a focus on cardiothoracic, respiratory, and coronary care. She has also had experience in Med-Surg, step-down and ICU. Prior to joining Relias as a SME and Content Writer for acute care, she provided virtual education and injection training on injectable biologics to patients, reported adverse events, and was a patient advocate. She has collaborated with peers on creating job aids, writing policies, and improving quality of care and documentation. Alia received her Bachelors in Nursing from Otago Polytechnic in New Zealand in 2011.

Target Audience:
The target audience for this course is: Certified Medical Assistants; in the following settings: Acute Care Facility.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.