Course Code: REL-ACU-0-CPMA
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Describe the responsibility of the medical assistant in promoting patient safety using effective communication skills.
Review effective communication strategies needed for patient handoffs.
Discuss effective communication strategies that are used to improve patient care, including appropriate language, active listening, and nonverbal communication techniques.
Outline:
Section 1: Roles in Clinic-Based Medicine
The Purpose of Good Communication
The Evolving Medical Assistant Role
Meet New Grad Nikki
Role Clarification
Care Teams
Review
Key Takeaways
Section 2: Team Communication
Handoff Tools
Review
Key Takeaways
Section 3: Communicating With Patients and Families
First Point of Contact
Technology
Communication Practices
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributor
Resources
References
Subject Matter Expert: Alia Lutz, BA, BSN, RN
Alia Lutz, BA, BSN, RN, has over 10 years of experience as a Registered Nurse with a focus on cardiothoracic, respiratory, and coronary care. She has also had experience in Med-Surg, step-down and ICU. Prior to joining Relias as a SME and Content Writer for acute care, she provided virtual education and injection training on injectable biologics to patients, reported adverse events, and was a patient advocate. She has collaborated with peers on creating job aids, writing policies, and improving quality of care and documentation. Alia received her Bachelors in Nursing from Otago Polytechnic in New Zealand in 2011.
Target Audience:
The target audience for this course is: Medical Assistants; in the following settings: Hospitals: Acute.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.