Ring in Success: Mastering Phone Etiquette

Course Code: REL-ALL-0-RSMPE

Hours: 0.15

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Identify at least two telephone etiquette rules.

Outline:

Section 1: Telephone Etiquette

Using the Telephone

Review

Key Takeaways

Section 2: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Kathleen Koopmann, RN, BSN

The content for this course was revised by Kathleen Koopmann, RN, BSN. 
Kathleen has over 38 years of clinical and teaching experience spanning both acute and post-acute care settings. She earned her Bachelor of Science in Nursing from Western Governors University and received specialized infection control training through the North Carolina Statewide Program for Infection Control and Epidemiology, in collaboration with NCDHHS and the University of North Carolina. Kathleen's diverse career includes roles in long-term care, critical care, acute care, occupational health, and education. Most recently, she served as a Staff Development Coordinator and Infection Control Practitioner in long-term care, where she played a pivotal role in staff education and infection prevention.

Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.