Maximizing Organizational Performance for Site Managers

Course Code: REL-CHC-0-MOPSM

Hours: 2

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Identify the appropriate clinical and non-clinical staff required to maximize your FQHC site’s performance.
Describe how different scheduling methods influence patient satisfaction and how to address barriers to patient flow.
Describe how quality improvement can be supported through the use of technology and staff communication.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Staffing

An Overview of Staffing

Clinical and Non-clinical Staffing

Review

Summary

Section 3: Improving Patient Scheduling and Flow

Patient Scheduling

Patient Flow

Review

Summary

Section 4: Improving Quality Through Collaboration

Emphasizing Quality Improvement

Quality Improvement Through Enhanced Communication

Review

Summary

Section 5: Conclusion

Course Summary

Course Contributors

Resources

References

Subject Matter Expert: David P. Wagner, M.H.C.M.

David P. Wagner, M.H.C.M. is a fiscal and administrative specialist for HRSA in the Operational Site Visit Review process, as well as a provider of technical assistance to Health Centers through his own firm FQHC Consultants, Inc. Mr. Wagner has his Master's degree in Health Care Management. He brings with him a wealth of experience in all areas of Health Center operations, including clinical operations, finance, billing and collections, governance, administration, quality improvement, strategic planning, service coordination, as well as contracting and direct provision. Mr. Wagner has over 30 years of experience in operations of Health Centers including presenting on numerous topics for state and national primary care associations, thereby assisting Health Centers in remaining compliant with program requirements and sustaining operations.

Editor: Jacob Helton, Psy.D.

Jacob Helton, Psy.D., received his doctoral degree in Clinical Psychology from Marywood University in Pennsylvania. He completed his pre-doctoral internship at Chehalem Youth and Family Services in Newberg, Oregon, which included extensive training with at-risk youth and their families. He is licensed as a psychologist in Oregon and most recently worked in an integrated family medicine and internal medicine group for a large healthcare organization. Dr. Helton has worked in hospital, school, residential, and community mental health settings. He has provided treatment to clients across the lifespan and diagnostic spectrum, with an emphasis on the treatment of anxiety disorders, co-occurring medical and mental health disorders, ADHD, insomnia, severe and persistent mental illness, and the aging. He has experience as a technical writer and has provided numerous trainings to mental health professionals, physicians, allied professionals, and direct care staff. 

Target Audience:
The target audience for this course is: Administration; in the following settings: Behavioral Health: Community Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.