Course Code: REL-PAC-0-MANFCH
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Recognize three possible sources of family conflict in hospice.
Apply three interventions and communication techniques to manage family conflict effectively.
Outline:
Section 1: Sources of Family Conflict and Interventions
Conflict and the Unit of Care
Source of Conflict: Differing Goals of Care
Source of Conflict: Information Gaps and Misunderstanding
Source of Conflict: Emotional Stress of Caregiving
Source of Conflict: Loss of Control
Source of Conflict: Family Dynamics and Value Differences
Review
Key Takeaways and Actions
Section 2: Additional Strategies for Managing Family Conflict
A Positive Beginning
Build Trust
Your Mindset
Communication Strategies
Respond with Care
Address Their Feelings
Clarify Their Perspective
Share Positive Information
Responding to Unrealistic or Repetitive Requests
Say What Hospice Can Do
Be Consistent
Practice Calm Repetition
Use “I Wish…But Unfortunately…”
The Hostile Family or Patient
Do NOT Engage
Safe and Respectful Engagement
Defusing Hostility
Documenting Difficult Situations
Avoid Unproven Conclusions
Avoid Judgmental Statements
Review
Key Takeaways and Actions
Section 3: Conclusion
Course Summary
Course Contributor
Resources
References
Subject Matter Expert: Susan Heinzerling, BSN, RN, CHPN
Susan Heinzerling earned a Bachelor of Science in biology and a Bachelor of Science in nursing from the University of North Carolina at Chapel Hill as well as a Master of Life Sciences in physiology from North Carolina State University. She became a doctoral candidate in immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Ms. Heinzerling began her nursing career as a medical/surgical nurse. Patients in acute care with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing. She has worked as a hospice admissions nurse and a hospice RN case manager in both a large urban setting and a rural community.
Target Audience:
The target audience for this course is: Nursing Personnel; Social Workers; in the following settings: Hospice.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.