Effective Communication for Healthcare Staff - Canada

Course Code: REL-CAN-PAC-0-EFFCHS

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Explain the importance of effective communication to promote positive healthcare outcomes.
List two listening strategies to enhance effective communication.

Outline:
Section 1: Communication

Overview

Effective Communication

Barriers to Effective Communication

Impact of Poor Communication

Knowledge Check

Key Takeaways

Section 2: Strategies for Effective Communication

Are You Hearing or Listening?

Effective Communication Begins with Listening

Stressful Conversations

Knowledge Check

Key Takeaways

Section 3: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Bobbi Whittington, BSN, RN, WCC

Bobbi is currently an SME writer for Post-Acute Care at Relias. She began her nursing career as a Certified Nursing Assistant (CNA) in long-term care, where she discovered her passion for working with older adults in post-acute settings. In 1997, she earned her Licensed Practical Nurse (LPN) certification from South Central Area Vocational Technical School in Missouri. She continued advancing her education by obtaining an Associate Degree in Nursing from Texas County Technical Institute in 2007 and a Bachelor of Science in Nursing from Chamberlain College of Nursing in 2013. In addition to her academic achievements, Bobbi is a Wound Care Certified (WCC) clinician, reflecting her commitment to clinical excellence and evidence-based wound management. With more than 24 years of clinical and managerial experience in the skilled nursing industry, she has dedicated her career to enhancing the quality of care for older adults.

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Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.