Communication and Courtesy

Course Code: REL-PAC-0-COMCR

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Define courteous communication.
Identify at least three ways to use courtesy during communication.

Outline:
Section 1: Courtesy

Being Courteous

Molly and Ruby

What Is Courtesy?

Body Language

Physical Touch

Courtesy in Action

Courtesy and the Telephone

Saying Goodbye

Review

Key Takeaways

Section 2: Conclusion

Course Summary

Course Information

Course Contributors

References

Writer: Jessica Edwards, BS, QIDP

Jessica is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has over eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as a direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery.

Subject Matter Expert: Sherry D. Haszto, MSN, RN

Sherry is an RN and subject matter expert (SME) with a broad clinical and professional background in oncology and hematology, home healthcare, hospice and palliative care, nursing education, consultation, performance improvement, and quality assurance. She holds an Associate Degree in Nursing from Randolph Community College, a Bachelor of Science in Nursing from the University of North Carolina at Greensboro, and a Master of Science in Nursing from Walden University. Her work focuses on developing high-quality, evidence-based educational content that supports clinicians, improves patient outcomes, and promotes excellence in clinical practice. She leverages AI-enabled tools to enhance content development, streamline workflows, and support scalable, high-impact learning solutions.

Target Audience:
The target audience for this course is: All Staff; in the following settings: Home and Community Based Services, Home Care.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.