Case Management: An Overview

Course Code: REL-ACU-0-CMO

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2025

Learning Objectives:
Indicate the role of a case manager across the healthcare continuum.
Identify the nine components of the case management process.
Recognize tools that case managers use to facilitate the case management process.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Case Management: An Overview

Case Management

Summary

Section 3: The State of Healthcare in the U.S.

U.S. Healthcare

Improving Healthcare

Payers

Medicare

Medicaid / CHIP

Private Insurance

Ensuring Quality Care

Summary

Section 4: The Case Management Process

The Case Management Process

Screening/Assessment

Case Management Across the Healthcare Continuum

Study Findings

Summary

Section 5: Case Management Tools

Current Literature and Guidelines

Communication

Behavioral and Nursing Theories

Chronic Care Model

Summary

Section 6: The Future of Case Management

The Future of Case Management

Chronic Medical Conditions

Aging Population

Health Equity

Social Determinants of Health

Mental Health Services

Summary

Section 7: Clinical Vignette

Meet Your Patient

Section 8: Conclusion

Course Summary

Course Contributors

References

Subject Matter Expert: Katherine Schwegel, DNP, ACNP-BC

Dr. Schwegel is an Acute Care Nurse Practitioner and the Director of an Acute Case Management program. She has a doctorate of nursing practice with an emphasis on quality health care outcomes. Her case management experience includes acute, transitional and complex case management.

Writer: Kimberly Workman, MA

Ms. Workman is an Instructional Designer at Relias. She has a Master of Arts in Technology and Communication, as well as graduate certificates in Public Health, Epidemiology, and Digital Communications. Ms. Workman has a background in writing and designing online continuing medical education for physicians and other health professionals on multiple educational platforms, including web-based, game-based, and immersive learning environments. She has also used simulation training extensively to connect learning to real-world environments.

Target Audience:
The target audience for this course is: Case Managers; in the following settings: Acute Care Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.