Course Code: REL-PAC-0-CCVT
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Identify key steps for becoming employed as a caregiver
Discuss person-centered care
List the roles and responsibilities of a caregiver
Discuss the importance of professional boundaries
Identify tactics for establishing and maintaining professional boundaries
Discuss conflict, its causes, and types of conflict in the workplace
Identify different strategies for conflict resolution
Outline:
Caregiving Core Values and Teamwork
Course Description
Course Objectives
Checkpoints
Introduction
Employment Process
1.Being Considered
2.Health Records
3.Orientation
Training
1.Job Responsibilities
2.Rules and Regulations
3.Attributes and Skills
Caring for Someone
1.Know the Client
2.Client Needs
3.Encourage Independence
4.Person-Centered Care
Qualities of Outstanding Staff
Your Foundation
Checkpoint 1
Professional Relationships
1.Boundaries
2.Trust
3.Safeguards and Protections
Fiduciary Relationships
Awareness
Adhering to Professional Boundaries
What is Culture?
1.Cultural Diversity
2.Cultural Humility
Codes of Conduct
1.Organizational Codes of Conduct
Standards of Care
State Licensing Boards
Boundary Transgressions
1.The Continuum
2.Down the Slippery Slope
3.Boundary Crossings
Professional Boundaries
1.Do’s Professional Boundaries
2.Don’ts of Professional Boundaries
Boundary Violations
Multiple Roles:Case Scenario
Conflict of Interest
Checkpoint 2
Role Confusion
1.Traps
2.Thinking Errors
3.Professional Relationship or Friendship
4.Personal Boundaries
5.On-Call and Crisis Response-Agency Liability
6.Privacy Concerns
7.Above and Beyond Customary Professional Services
Common Thresholds for Boundary Crossings
Dealing with Uncertainty
The Value of Discernment
Implications
Attraction to a Client or Family Member
Trauma and Boundaries
Checkpoint 3
Conflict
1.Workplace Conflict
2.Causes of Conflict
3.Stages of Conflict
4.Stages of Conflict
Conflict Resolutions
1.Avoiding
2.Instances of Avoidance
3.Compromising
4.Accommodating
5.Instances of Compromise
6.Directing
7.Retreat
8.Collaborating
9.Instances of Collaborating
Teamwork
Support Your Team
Conclusion
End of Lesson
Instructor: Catherine Zimmerman, LICSW, ACHP-SW, CSW-G
Catherine Zimmerman is a licensed independent clinical social worker who has a private practice providing counseling services to people of all ages and all stages of their lives. She is a freelance healthcare writer and speaker specializing in mental health, ethics, hospice and palliative care, gerontological topics, substance misuse, caregiving, stress and trauma. Zimmerman received her master's degree from Portland State University thirty years ago and is certified in clinical social work-Gerontology. Zimmerman supervises and mentors therapists seeking licensure in Oregon or Washington states. She is the current President of the Washington chapter of the National Association of Social Workers and has provided public presentations on over twenty topics and has numerous published works.
Instructor: Cynthia McDaniel, MSN, RN
Cynthia McDaniel MSN RN, is a nurse and administrative consultant in long term care. She is the CEO of ElderWise Inc, a senior living consulting and education group. Cynthia has worked as a nurse consultant for the States of Oregon and Washington, a geriatric care manager, a regional director of clinical operations for a senior living company, and an assistant professor at Oregon Health & Science University School of Nursing. Her research in assisted living focused on the characteristics of residents in assisted living communities and the role of the nurse in assisted living. Cynthia holds a Master's of Science in Nursing from Gonzaga University in nursing education. She is a Fellow of the Sigma Theta Tau/John A. Hartford Foundation Geriatric Nursing Leadership Academy.
Instructor: Holly Carlson, MS, RN, CCRN
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.